Test your ADSL line using the BT test account

If you are unable to connect to ADSL using the login details provided by your ISP, then try the alternatives below to test your connection.

Here are the login settings to use for your router or modem to connect to the BT test domain.

User: bt_test@startup_domain

BT will ignore any password present in the password box, and therefore is not necessary to delete or modify these settings.

If you are unsuccessful connecting to BT test account and are sure your ADSL line has been activated and all hardware wiring is correct then contact your ISP to let them know.

If you connect successfully you can determine whether your computer software (e.g. Internet Explorer settings & firewall)and DNS are configured correctly by going to this URL: http://www.bt.net/digitaldemo/ If you can view this website then congratulations your software and hardware is configured correctly.

If the above is successful, then you have confirmed that your line is ADSL enabled and that the ADSL is working. The next test is to confirm that you can connect to your ISP. To do this, change the login settings again to use:

User: bt_test_user@your_connnection_pipe where your_connection_pipe is the bit after the @ symbol in your ADSL login.

This will test that you can login to your ISP using a default login. If this works, then it generally means one of two things: your ISP has not yet set up your account, or you have entered your details incorrectly.

Note that if you are successful with the above, you may now find that your login details work correctly even if they did not before. This can happen if the “session” you have with BT had failed to expire properly; reconnecting with a different login will usually clear this.

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